Warranty

The warranty period is 24 months for all products (unless stated otherwise in the product description) and begins from the date of takeover of the goods. The warranty certificate (in the form of a proof of purchase) is an invoice that you can always find in the section My orders. 

By law, you can complain about any originally hidden problem or defect if the goods had one. upon delivery, and that is if such a defect appeared within the warranty period and you managed to file a complaint.

With some exceptions, the statutory warranty and the lifetime warranty do not apply to defects or damage caused by use contrary to the purpose for which the goods are intended, use contrary to the Manufacturer's instructions or the instructions for use, minor defects or damage corresponding to normal wear and tear, defects or damage caused by the influence of undesirable external influences, defects caused by unprofessional intervention in the goods, other defects caused by unforeseen external circumstances, or hidden defects of minor or negligible importance without affecting the functionality or intended use of the goods.

If you want to claim a warranty, Contact us and send us a photo of the items. Then send us the items with the protocol by courier or mail them to the address: 

• Store Name: Sport365.lv
• Company Name:  MySport SIA
• Registration number: 40103322530
• Address: Darzciema street 60, Riga, Latvia

The return has to contain returned goods protocol - found in the section My orders. Simply find your order and select the option "Returns or warranty claims". If your sport365.lv account is not functional or you don't have any, please use this form.

After receiving the shipment, we will send you a notification about the handling of the complaint as soon as possible. The legal deadline for handling the complaint is 30 days from the delivery of the shipment, but we try to handle complaints faster. In the case of objective reasons (for example, in case of unavailability of spare parts) we have the right to extend this period - in this case we will inform you of the extension as soon as possible.

If we accept your complaint, we will repair the product or replace it with a new one. If the product cannot be repaired or replaced with a new one, we will provide you with an appropriate discount on the purchase price. If you agree, we can also handle the complaint by providing you with a replacement product of approximately the same value instead of the product you complained about.

If we are unable to resolve the complaint within 30 days (with the exception of the aforementioned objective reasons for the extended period, which we have transparently informed you about), you have the right to withdraw from the contract and request a refund.

If we do not acknowledge your complaint, and you are convinced that we acted incorrectly, you can check us through a professional assessment or expert opinion. If such an assessment proves that the fault is on our side, you have the right to complain about the goods again, and we are no longer entitled to reject such a complaint.